Job Title: Technical Support Engineer	Salary: n/a / Yearly
Location: Quincy, MA	Type: Full-Time
Zip Code: 02169

Description:

Innovative Boston-area content management software vendor is seeking a versatile candidate to provide front line product support for the company's flagship product. Tasks will include telephone and email support of our product, maintaining the internal incident tracking system, interacting with customers, partners and developers to ensure resolution of problems, escalating problems as necessary for speedy resolution, supporting internal users, and ensuring overall customer satisfaction.

Primary Responsibilities
- Deliver timely and high quality customer support focused on root cause
- Log all information about customer questions/problems and follow through to resolution
- Answer technical questions related to the use of the software, and troubleshoot performance and operating problems
- Interface with company's development team to resolve software bugs or escalated support calls
- Provide assistance in the installation of company's software and conduct remote system troubleshooting as needed
- Provide desktop and network support to company's internal staff
- Provide technical training via Web
- Other tasks or projects as assigned

Requirements
- Four-year degree in Computer Science or related field
- 2-5 years experience in technical support environment
- Familiarity with software development languages such as ColdFusion, Java, ASP.NET, C/C++/C#, HTML, XML, and SQL.
- Must have experience with ColdFusion, MS Access, MS SQL, web server technology, IIS, Apache
- Experience with Oracle, Solaris and Apache preferred
- A strong dedication to quality customer service
- Proven ability to learn new technologies and software quickly
- Comfortable working on multiple software platforms
- Strong written communication, verbal communication, and presentation skills
- Proactive, resourceful, detail-oriented and professional, with solid organization and 'multi-tasking' skills
- Ability to operate effectively in a challenging, rapidly changing environment

Company Information:
PaperThin, Inc. is a profitable, privately held, Quincy Massachusetts-based company, and was recently named as one of the fastest-growing technology companies in New England in the prestigious Deloitte and Touche Fast 50 ranking. Since 1993, PaperThin has helped organizations of all sizes to significantly reduce the time and expense involved in creating, updating and managing Web content. PaperThin's flagship product, CommonSpot Content Server, powers Internet, intranet and extranet sites worldwide for organizations of all sizes. CommonSpot Content Server powers over 200 Internet, intranet and extranet sites worldwide for organizations of all sizes, including the AFL-CIO, Boeing, Booz Allen Hamilton, Business Software Alliance, Cornell University, Kent State University, Mayo Clinic, The Gillette Company, Turner Sports, and Vanderbilt University.

PaperThin's select group of partners includes industry leading Web design and development firms, high-tech consultants, software manufacturers, and training firms, worldwide.

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